Your Privacy Matters
at tk791

1 Who We Are

tk791 is Bangladesh's premier online casino and sports betting platform, operating at tk791.io. We provide a wide range of gaming and wagering services including casino games, live dealer tables, sports betting, and virtual games to players based in Bangladesh and other permitted jurisdictions.

For the purposes of this Privacy Policy, tk791 acts as the data controller in respect of all personal data collected through the tk791.io platform. As data controller, we determine the purposes and means by which your personal data is processed and bear responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.

All enquiries regarding your personal data, including access requests and complaints, should be directed to our dedicated support team whose contact details are set out in Section 14 of this policy.

2 Personal Data We Collect

tk791 collects the following categories of personal data from users of the platform:

2.1 Identity & Registration Data

• Full legal name
• Date of birth (used to verify that you are 21 years of age or older)
• Gender (optional, collected during registration)
• Username and encrypted password
• Nationality and country of residence

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including district, city, and postcode for Bangladeshi players — for example, addresses in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar)

2.3 KYC & Verification Documents

• Copy of government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or similar document no older than 3 months)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registration, or front-of-card image with sensitive digits masked)
• Source of funds documentation where required by our compliance team

2.4 Financial & Transaction Data

• Deposit and withdrawal amounts and dates
• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction reference numbers
• Account balance history
• Bonus and promotional credit records

2.5 Gaming & Betting Activity Data

• Games played, bet amounts, and outcomes
• Sports markets wagered on, including cricket, football, kabaddi, and other markets
• Session duration and frequency of play
• Responsible gaming settings you have applied (deposit limits, cool-off periods, self-exclusion)

2.6 Technical & Device Data

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Referring URL and on-site navigation path
• Time zone (Bangladesh Standard Time, UTC+6, is assumed for Bangladeshi players)

3 How We Collect Your Data

tk791 collects personal data through the following channels:

• Direct collection: Data you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automated collection: Technical and device data collected automatically when you access the tk791 platform via cookies, web beacons, and server logs. See Section 7 for full details on our cookie practices.
• Third-party sources: Identity verification data provided by KYC service providers who cross-reference your submitted documents against official databases. Payment confirmation data received from payment processors such as bKash, Nagad, Rocket, Upay, and card networks.
• Fraud prevention partners: Risk signals and flagging data from fraud detection services used to protect the integrity of the platform and safeguard all players.

4 Why We Use Your Personal Data

tk791 uses your personal data for the following purposes:

5 Legal Basis for Processing

tk791 processes your personal data on one or more of the following legal bases:

• Contract performance: Processing necessary to provide the services you have registered to use, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal obligations, including identity verification, age checks, and anti-money-laundering record-keeping requirements.
• Legitimate interests: Processing carried out for tk791's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your own rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — particularly in respect of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

tk791 may share your personal data with the following categories of recipients, always subject to appropriate confidentiality and data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — for the purpose of executing deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party services used to verify your identity documents and cross-check against sanctions and politically exposed persons (PEP) lists.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited session and wagering data necessary to deliver game content and calculate outcomes.
• Fraud prevention and risk management services: Providers that help us detect and prevent fraudulent activity, unauthorised account access, and money laundering.
• IT and infrastructure service providers: Hosting, cloud storage, and technical maintenance partners who process data on our behalf under strict contractual obligations.
• Legal and regulatory authorities: Where required by law, court order, or a lawful request from a competent authority, tk791 may disclose personal data without prior notice to you.

7 Cookies & Tracking Technologies

tk791 uses cookies and similar tracking technologies on the tk791.io platform. Cookies are small text files placed on your device that help us deliver a better, more personalised experience. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without preventing use of the platform.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the platform. This information helps us identify areas for improvement.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming configurations so you do not need to re-enter them on each visit.
• Marketing cookies: Used (with your consent) to deliver relevant promotional content and track the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the platform. Disabling other categories of cookies may reduce the quality of your experience but will not prevent account access.

8 Data Retention

tk791 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by law. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account and for a period of 5 years following permanent account closure.
• KYC and identity documents: Retained for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years following the date of each transaction.
• Marketing consent records: Retained until you withdraw consent, plus 2 years thereafter as evidence of the consent given.
• Technical and log data: Generally retained for 12 months, after which it is deleted or fully anonymised.

When data is no longer required and no legal retention obligation applies, tk791 will securely delete or irreversibly anonymise it.

9 International Data Transfers

tk791 operates infrastructure and uses service providers that may be located outside Bangladesh. Where your personal data is transferred to a country that does not provide an equivalent level of data protection, tk791 will implement appropriate safeguards to ensure your data remains protected. These safeguards include contractual obligations placed on receiving parties that require them to protect your data to a standard no less protective than this policy.

By using the tk791 platform, you acknowledge that your data may be transferred, stored, and processed in countries outside Bangladesh as described in this section.

10 Your Privacy Rights

As a tk791 user, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at the details provided in Section 14:

tk791 will respond to all valid data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

Please note that certain rights are subject to limitations. For example, we cannot delete data that we are legally obliged to retain, and we cannot provide data portability in a format that would disclose another individual's personal information.

11 Children's Privacy

The tk791 platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been provided by or on behalf of a person under this age threshold, we will take immediate steps to close the account and delete the associated data.

If you believe that a minor has registered on tk791, please contact our support team immediately at the details in Section 14 so that we can investigate and act without delay.

12 Security Measures

tk791 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the tk791 platform
• Encryption of sensitive data fields at rest within our database infrastructure
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role
• Regular penetration testing and vulnerability assessments of the platform infrastructure
• Multi-factor authentication options available for player accounts
• Automated anomaly detection systems that flag unusual access patterns or login behaviour for review
• Staff training on data protection obligations and secure data-handling procedures

While tk791 takes all reasonable steps to secure your personal data, no internet-based system can be guaranteed to be 100% secure. You are encouraged to use a strong, unique password for your tk791 account and to notify us immediately if you suspect any unauthorised access.

13 Changes to This Privacy Policy

tk791 reserves the right to update or amend this Privacy Policy at any time. We review the policy at least annually and whenever there are material changes to our data practices, applicable law, or the services we offer.

Where changes are material — for example, a new category of data being collected, a new category of third-party recipient, or a change in the legal basis for processing — we will notify registered players via email and via a prominent notice on the Platform at least 7 days before the revised policy takes effect.

For non-material changes (such as corrections to wording, clarifications, or formatting updates), the updated policy will be published on this page with a revised effective date. Your continued use of the tk791 platform after a revised policy takes effect constitutes your acceptance of the updated terms.

We recommend that you review this page periodically to stay informed of any updates. The version number and effective date at the top of this document will always reflect the most current version.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that tk791 holds about you, please contact our support team using the details below:

• Email: [email protected]
• Subject line for data requests: "Data Privacy Request — [Your Username]"
• Subject line for complaints: "Privacy Complaint — [Your Username]"
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English
• Response Time: Within 30 calendar days of receipt